Privacy Policy
Aerix Energy · Aerix Mobile Application
Last Updated: May 4, 2025Contents
⚡1. App Overview
Aerix is a mobile application developed by Aerix Energy that enables registered customers to connect to and monitor their electric vehicle (EV) using Bluetooth Low Energy (BLE). The app provides real-time vehicle telemetry, vehicle control features, service history management, and document access — all secured behind authenticated accounts.
Core capabilities include:
- Bluetooth BLE scanning and connection to your registered EV device
- Real-time dashboard: battery level, speed, motor status, and alerts
- Vehicle settings control (lighting, lock/unlock, speaker)
- Service job card history and status tracking
- Sales order and purchase document viewing
- Secure login using your registered contact number
📋2. Information We Collect
We collect only the minimum data necessary to provide our services. The following categories of information are processed:
| Category | What We Collect | Why |
|---|---|---|
| Account Information | Contact number, customer name, email address, customer ID, dealer ID | Authentication and account management |
| Bluetooth Data | BLE device MAC address, device name, connection status, last connected MAC | Pairing and auto-connecting to your EV |
| Vehicle Telemetry | Battery %, speed, motor status, fault codes, lock state — transmitted over BLE from your vehicle | Real-time dashboard display; data is not stored on our servers |
| Device Information | Device model, OS version (collected by react-native-device-info) | Ensuring app compatibility and debugging |
| Session Tokens | HTTP-only session cookies managed by our API server | Maintaining your authenticated session securely |
| Service & Purchase Records | Service job card data, sales order details retrieved from our server | Displaying your vehicle service history and purchase records |
🔧3. How We Use Your Information
Information collected is used strictly for the following purposes:
- EV Connectivity: Scan for, identify, and establish a BLE connection to your registered electric vehicle.
- Auto-Connect: The last connected device MAC address is stored locally on your phone (AsyncStorage) to enable automatic reconnection on next app launch.
- Authentication: Verify your identity via our secure API and maintain your session using server-side cookies.
- Dashboard & Control: Receive real-time telemetry from your vehicle and send BLE control commands (lock, speed limit, lights, etc.).
- Service History: Fetch and display your vehicle's service job cards and purchase records from Aerix Energy servers.
- App Stability: Use device information to ensure compatibility and resolve technical issues.
🔑4. Permissions Explained
The Aerix app requests the following Android permissions. Each permission is essential to core functionality:
| Permission | Why It Is Required |
|---|---|
| BLUETOOTH / BLUETOOTH_ADMIN (Android ≤ 11) | Enable Bluetooth hardware and allow BLE scanning on older Android versions. |
| BLUETOOTH_SCAN (Android 12+) | Discover nearby BLE EV devices without requiring location access. |
| BLUETOOTH_CONNECT (Android 12+) | Establish and maintain the BLE connection to your EV hardware. |
| BLUETOOTH_ADVERTISE | Required by the BLE stack for full BLE peripheral interaction support. |
| ACCESS_FINE_LOCATION | Mandatory by Android OS for BLE scanning on Android 6–11. The app does not use this to track your physical location. |
| INTERNET | Communicate with the Aerix Energy API server for authentication, service records, and vehicle data. |
ACCESS_FINE_LOCATION for any app that performs Bluetooth scanning on API levels 23–30. Aerix does not record, store, or transmit your GPS location. This permission is solely a technical requirement imposed by the Android platform for BLE scanning.🤝5. Data Sharing & Third Parties
We do not sell, rent, or trade your personal data to any third parties.
Limited data sharing occurs only in the following circumstances:
- Aerix Energy API Server: Your contact number and session credentials are transmitted to our own secure backend for authentication and to retrieve your vehicle and service data.
- Authorized Dealerships: Your service records and sales orders are associated with your registered Aerix dealer. Dealer staff may access this data through their own Aerix business portal — not through your app.
- Legal Compliance: We may disclose information if required by law, court order, or to protect the rights and safety of our users.
The app does not integrate any third-party analytics SDKs (e.g., Firebase Analytics, Google Analytics, Facebook SDK, Crashlytics) or advertising networks.
🔒6. Data Security
We implement industry-standard technical and organisational measures to protect your information:
- HTTPS Enforcement: All communication with our API uses HTTPS. Cleartext HTTP traffic is disabled at the Android application level (
android:usesCleartextTraffic="false"). - HTTP-Only Session Cookies: Authentication tokens are stored in secure, HTTP-only cookies managed by our server — not in JavaScript-accessible storage.
- Local Storage: Only non-sensitive data (last connected BLE MAC address, user profile) is stored locally using AsyncStorage on your device.
- Code Protection: The JavaScript bundle is obfuscated to protect business logic from reverse engineering.
- Automatic Token Refresh: Session tokens are automatically refreshed and expired sessions result in immediate logout to prevent unauthorized access.
While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We encourage you to keep your contact number and device secure.
🗂️7. Data Retention & Storage
- On-Device: Your user profile and last connected BLE MAC address are stored locally and are cleared when you log out or uninstall the app.
- Server-Side: Account data, service records, and sales orders are retained on Aerix Energy servers for the duration of your active customer relationship. You may request deletion at any time (see Section 8).
- BLE Telemetry: Real-time vehicle telemetry displayed on the dashboard is not persisted to any server. It exists only in-memory while the app is active.
👤8. Your Rights
As a user of the Aerix app, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete personal data.
- Deletion: Request deletion of your account and associated personal data. Note that some data may be retained as required by law or for legitimate business purposes.
- Withdrawal of Consent: Revoke Bluetooth or location permissions at any time via your device Settings. Doing so will disable BLE connectivity features.
- Logout: You may log out of the app at any time, which clears your local session data.
To exercise any of these rights, contact us at the address provided in Section 11.
🧒9. Children's Privacy
The Aerix application is intended solely for registered Aerix Energy customers who are adults. This app is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe a child under 13 has provided us with personal information, please contact us immediately and we will take steps to delete such information.
🔄10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of the Aerix app after any changes constitutes your acceptance of the updated policy.
📬11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Company: Aerix Energy
- App Name: Aerix
- Email: sanjeet.jha@aerixenergy.com
- Website: aerixenergy.com
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